Refund Policy

Last updated: 2nd December 2025

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Welcome to Black Cat Pottery. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data when you visit blackcatpottery.online

By using our website, you agree to the practices described in this Privacy Policy.

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We may collect the following types of information you provide:

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• Name

• Email address

• Phone number

• Any details submitted through contact forms

Refund Policy

No Refunds or Returns

Due to the handcrafted and often made-to-order nature of our pottery, all sales are final.

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We do not offer:

• Refunds

• Returns

• Exchanges

• Order cancellations after purchase

Please review product descriptions, photos, and sizing details carefully before placing your order.

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Size and shapes differ

All pottery items are handmade, and slight variations in: 

Shape, Colour, Glaze, Texture, Size

are normal and expected with hand. These natural variations are not considered defects and do not qualify for replacements or refunds.

Shipping Issues

We are not responsible for:

• Delays caused by the carrier

• Incorrect shipping information provided by the customer

• Lost packages due to carrier error (though we will assist you in filing a claim)